Refund policy
Our customer care team is here for you, going above and beyond to make sure you're happy.
Return information
This return policy is valid for the countries: USA, CA, NZ, AU. You have the right to return 30 days after the arrival of your order. The products can easily be returned. The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a deffect received product.
With most packages the return labels are in the box, if this is not the case send us an email and we will send them digitally. You can then print them and add them in the return package.
Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use.
*New = These are unopened products in their original packaging and products that have never been used.
Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering. We comply with all relevant laws regarding returns and refunds. We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
Happiness Guarantee
If for any reason you're not happy with your purchase, please tell us immediately. We offer a full money-back guarantee for all online purchases.
It's ok if you changed your mind. These things happen.
If the product is faulty, we will refund your money or send you a new item - your choice.
If you purchased the wrong size or we sent the wrong item, we'll swap it over no questions asked.
If for any other reason you are not satisfied. We will aim to resolve the issue as soon as possible.
Refunds & Exchanges
To start the process, please send us an email with the following information:
- Your name
- Order number
- The issue (faulty product, wrong size)
- What you'd like (exchange or refund)
You have 30 days from the date of purchase to issue the return request form. After 30 days from the date of your initial purchase, you will not be eligible to exchange or refund your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Your money will be refunded by the same method you paid for it. This may take between 5 and 14 business days, depending on your payment method.
NOTE: Unfortunately, we cannot accept returns on sale items or gift cards.
Contact Us
If you have any questions, please don't hesitate to contact us.